Terms of service

Terms of Service

Last updated: 5 March 2026

Overview

Welcome to Bennett & Hayes London. Throughout this site, the terms “we”, “us” and “our” refer to Bennett & Hayes London.

Bennett & Hayes London operates this store and website, including all related information, content, features, tools, products and services (the “Services”) in order to provide you with a personalised shopping experience.

Our store is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service (the “Terms”) govern your access to and use of our Services, including all policies referenced within them.

Please read these Terms carefully before accessing or using our Services. By accessing or using any part of the Services, you agree to be bound by these Terms and our Privacy Policy [LINK].

If you do not agree with these Terms or the Privacy Policy, you may not access or use the Services.

1. Access and Account

By agreeing to these Terms, you confirm that you are at least the age of majority in your country or region of residence.

You may be required to provide certain information in order to use our Services, including your email address, billing details, payment information and shipping address.

You agree that all information provided is accurate, current and complete, and that you have the legal right to provide such information.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You may not transfer, sell, assign or licence your account to another person.

2. Products

We make every effort to display our products as accurately as possible.

However, the appearance of colours and product details may vary depending on your device, screen settings or display configuration.

We do not guarantee that the appearance or quality of any product will meet your expectations exactly as displayed on your device.

Product descriptions and availability may change at any time without notice.

We reserve the right to limit sales of products to any person, geographic region or jurisdiction.

3. Orders

When you place an order, you are making an offer to purchase.

Bennett & Hayes London reserves the right to accept or decline any order at our sole discretion.

Your order is only accepted once it has been confirmed by us and payment has been successfully processed.

We may cancel or refuse orders if necessary. If we do so, we will attempt to notify you using the contact information provided at checkout.

Returns and exchanges are handled according to our Refund Policy [LINK].

All purchases are intended for personal use only and may not be resold or exported commercially.

4. Pricing and Billing

Prices, discounts and promotions may change at any time without prior notice.

The price charged for a product will be the price displayed at the time the order is placed.

Unless stated otherwise, prices do not include taxes, shipping costs, customs duties or import fees.

You agree to provide accurate and complete billing and payment information for all purchases.

You confirm that:

  • The payment information you provide is correct

  • You are authorised to use the payment method

  • Your payment provider will honour the transaction

5. Shipping and Delivery

Delivery times are estimates only and cannot be guaranteed.

We are not responsible for delays caused by shipping carriers, customs processes or events beyond our control.

Once the order has been handed to the shipping carrier, risk of loss transfers to the customer.

6. Intellectual Property

All content available through the Services, including but not limited to:

  • logos

  • text

  • images

  • product descriptions

  • graphics

  • videos

  • designs

are the intellectual property of Bennett & Hayes London or its licensors.

These materials may not be reproduced, distributed, modified, republished or exploited without our prior written consent.

7. Optional Third-Party Tools

We may provide access to tools or services operated by third parties.

We do not monitor or control these tools and provide them “as is” and “as available” without any warranties.

Your use of such tools is entirely at your own risk.

8. Third-Party Links

Our Services may contain links to external websites operated by third parties.

We are not responsible for the content, policies or practices of such websites.

Any access to third-party websites is at your own risk.

9. Relationship with Shopify

Our store is powered by Shopify, which provides the e-commerce platform used to operate our store.

All purchases made through this store are transactions between you and Bennett & Hayes London.

Shopify is not responsible for any product-related claims, losses or damages arising from purchases made through our store.

10. Privacy

Your submission of personal information through the store is governed by our Privacy Policy [LINK].

Because our store is hosted by Shopify, certain data may also be processed according to Shopify’s Privacy Policy.

11. Feedback

If you submit comments, ideas, suggestions or other feedback, you grant us a worldwide, royalty-free, perpetual licence to use such feedback for any purpose.

We are under no obligation to keep feedback confidential or provide compensation for it.

12. Errors and Inaccuracies

Occasionally there may be information on our website that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions or availability.

We reserve the right to correct any errors and to update or cancel orders if information is inaccurate.

13. Prohibited Uses

You may not use the Services:

  • for unlawful purposes

  • to violate any laws or regulations

  • to infringe intellectual property rights

  • to transmit harmful software or malware

  • to collect personal information from other users

  • to spam, scrape or exploit the website

We reserve the right to terminate access to the Services if these rules are violated.

14. Termination

We may terminate or suspend your access to the Services at any time without prior notice.

All obligations and liabilities incurred prior to termination shall survive termination.

15. Disclaimer of Warranties

The Services and products provided through the Services are offered “as is” and “as available”, without any warranties of any kind.

We do not guarantee uninterrupted, secure or error-free use of the Services.

16. Limitation of Liability

To the fullest extent permitted by law, Bennett & Hayes London and its partners shall not be liable for any direct, indirect, incidental or consequential damages arising from the use of the Services or products purchased through the Services.

17. Indemnification

You agree to indemnify and hold harmless Bennett & Hayes London and its affiliates from any claims arising from your violation of these Terms or misuse of the Services.

18. Severability

If any provision of these Terms is determined to be unlawful or unenforceable, the remaining provisions will remain in full force and effect.

19. Entire Agreement

These Terms and any policies posted on this website constitute the entire agreement between you and Bennett & Hayes London.

20. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable in the jurisdiction where Bennett & Hayes London is registered.

21. Changes to These Terms

We reserve the right to update or modify these Terms at any time.

The latest version will always be available on this page.

Contact

If you have any questions regarding these Terms, please contact us:

Email:
info@bennettandhayes.com

Business name:
Bennett & Hayes London