Refund policy

Returns & Refunds

At Bennett & Hayes London, we want you to feel confident with every purchase. If something isn’t quite right, we’re here to help.

Returns

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

  • Unworn and unused

  • In the same condition you received it

  • With all original tags attached

  • In its original packaging

  • Accompanied by proof of purchase

To start a return, please contact us at:
info@bennettandhayes.com

Once your return request has been approved, we will provide instructions on how and where to send your package.

Please note that items returned without requesting a return first will not be accepted.

Damages or Issues

Please inspect your order upon arrival. If your item is damaged, defective, or you received the wrong item, contact us immediately so we can evaluate the issue and resolve it as quickly as possible.

Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)

  • Custom or personalised items

  • Personal care products (such as beauty products)

  • Hazardous materials, flammable liquids, or gases

If you have any questions about whether your item is eligible for return, please contact us before sending it back.

Sale items and gift cards cannot be returned.

Exchanges

The quickest way to receive a different item is to return the original item once your return has been approved and place a new order separately.

European Union 30-Day Cooling-Off Period

If your order is delivered within the European Union, you have the right to cancel or return your order within 30 days, for any reason and without justification.

Items must be returned in the same condition as received: unworn, unused, with tags attached, and in the original packaging, along with proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued automatically to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at:

info@bennettandhayes.com