Shipping policy

Shipping Policy

Last updated: 5 March 2026

At Bennett & Hayes London, we are committed to delivering your order safely and efficiently.

Below you will find information about our shipping process and delivery times.

Order Processing

All orders are processed within 1–3 business days.

Once your order has been processed and dispatched, you will receive a shipping confirmation email containing your tracking number.

Orders are not processed or shipped on weekends or public holidays.

During busy periods such as promotions or seasonal events, processing times may be slightly longer.

Shipping Times

Estimated delivery times:

United Kingdom:
5–10 business days

Please note that delivery times are estimates and may vary depending on your location and local courier services.

Shipping Costs

We offer complimentary UK shipping on all orders.

From time to time we may run promotional offers that include upgraded shipping options.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email.

This allows you to follow your shipment and see delivery updates in real time.

If you have not received tracking information within a few days of placing your order, please contact our support team.

Delays

While we do our best to ensure timely delivery, delays may occasionally occur due to factors outside our control, including:

  • High seasonal demand

  • Courier delays

  • Customs inspections

  • Severe weather conditions

We appreciate your patience and understanding in such situations.

Incorrect Address

Please ensure that your shipping address is correct before completing your order.

Bennett & Hayes London cannot be held responsible for orders shipped to incorrectly entered addresses.

If you notice an error, please contact us immediately after placing your order.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact our support team so we can investigate the issue with the shipping carrier.

Contact

If you have any questions about shipping or delivery, please contact us:

Email:
info@bennettandhayes.com

We are always happy to assist you.