Privacy policy
Privacy Policy
Last updated: 5 March 2026
Bennett & Hayes London operates this store and website, including all related information, content, features, tools, products and services (the “Services”) to provide you, the customer, with a personalised shopping experience.
Our store is powered by Shopify, which allows us to operate the Services and provide our products and services to you.
This Privacy Policy explains how we collect, use and disclose your personal information when you visit, use or interact with our Services, make a purchase, or otherwise communicate with us.
If there is any conflict between our Terms of Service and this Privacy Policy regarding the collection, use or disclosure of your personal information, this Privacy Policy will prevail.
By accessing or using the Services, you confirm that you have read and understood this Privacy Policy.
Personal Information We Collect
When we refer to “personal information”, we mean information that identifies you or could reasonably be linked to you.
This does not include anonymous or de-identified data.
Depending on how you interact with our Services, we may collect the following types of personal information:
Contact Information
Including your name, billing address, shipping address, email address and phone number.
Financial Information
Including payment card details, payment confirmations and transaction information required to process your purchases.
Account Information
Including your username, password, preferences and account settings.
Transaction Information
Including products you view, add to your cart, purchase, return, exchange or cancel.
Customer Support Information
Including messages, enquiries and information you provide when contacting our support team.
Device Information
Including your IP address, browser type, device information and network connection data.
Usage Information
Including how you interact with our website, such as pages viewed, browsing behaviour and navigation patterns.
Sources of Personal Information
We may collect personal information from:
Directly from You
When you create an account, place an order, contact us, or otherwise interact with our Services.
Automatically
Through cookies, analytics tools and similar technologies when you browse or interact with our website.
Service Providers
Such as payment processors, shipping partners, analytics providers and other technology partners.
Third-Party Partners
Including marketing partners or other external platforms.
How We Use Your Personal Information
We may use your personal information for the following purposes:
Providing and Improving Our Services
To process payments, fulfil orders, manage your account, arrange shipping, process returns and exchanges, and personalise your shopping experience.
Marketing and Advertising
To send promotional messages, offers and product updates via email, SMS or other channels, and to show relevant advertisements.
Security and Fraud Prevention
To verify your identity, detect fraudulent activity, ensure secure transactions and protect our Services.
Customer Support
To respond to your enquiries, provide assistance and maintain our relationship with you.
Legal Compliance
To comply with legal obligations, respond to lawful requests from authorities, and enforce our policies or terms.
Sharing of Personal Information
We may share your personal information with third parties in certain circumstances, including:
Service Providers
Including Shopify, payment processors, shipping companies, analytics providers and other partners who help operate our business.
Marketing and Advertising Partners
To deliver relevant marketing and personalised advertisements.
Business Transfers
In connection with a merger, acquisition, restructuring or sale of our business.
Legal Requirements
When required to comply with legal obligations or protect our rights, customers or business.
Relationship with Shopify
Our store is hosted by Shopify, which provides the e-commerce platform that enables us to sell our products and services.
Shopify may process certain personal information to operate and improve the Services.
To learn more about how Shopify uses personal information, please review Shopify’s Privacy Policy:
Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of those external websites. We recommend reviewing their privacy policies before sharing personal information.
Children’s Data
Our Services are not intended for individuals under the age of 16.
We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can remove it.
Data Security
We take reasonable measures to protect your personal information.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as necessary to:
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Provide our Services
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Comply with legal obligations
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Resolve disputes
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Enforce our agreements
Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
Right to Access
Request access to the personal information we hold about you.
Right to Correction
Request correction of inaccurate or incomplete information.
Right to Deletion
Request that we delete your personal information.
Right to Data Portability
Request a copy of your personal information.
Marketing Preferences
You can unsubscribe from marketing communications at any time using the unsubscribe link in our emails.
Residents of the UK or European Economic Area (EEA) may also have additional rights, including:
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The right to object to data processing
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The right to restrict data processing
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The right to withdraw consent
Complaints
If you have concerns about how we process your personal information, please contact us.
You may also lodge a complaint with your local data protection authority.
International Data Transfers
Your personal information may be transferred to and processed in countries outside your country of residence.
Where required, we rely on legally approved safeguards such as Standard Contractual Clauses.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When we do, we will update the “Last updated” date on this page.
Contact
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Email:
[EMAIL ADDRESS]
For the purposes of applicable data protection law, Bennett & Hayes London is the controller of your personal information.